Refund Policy

Work that did not arrive is not charged for, and you do not have to ask. Money paid for tokens you have not spent comes back within fourteen days of buying, no reason needed.

Work that failed

If a product does not finish — the service was unreachable, it took too long, or something broke while the set was being put together — the tokens go back to your account automatically, at the moment it fails. You do not write to us, and nobody has to approve it.

This is not a policy so much as how the thing is built: the tokens are taken when the work starts and returned if it does not end. If you ever see tokens missing for a set you never received, that is a fault and we want to hear about it.

Changing your mind about a purchase

At the time of writing this service takes no money, so there is nothing to refund and nothing to charge back. This section describes how it will work and appears now so that nobody meets it for the first time after paying.

If you are a consumer in the European Union or the European Economic Area, you have fourteen days from buying to withdraw, without giving a reason.

Tokens you have not spent are refunded in full, to the card or account you paid from, usually within a few days and at the latest within fourteen of your telling us. Write to us. There is no form.

Tokens you have already spent are not. At checkout you are asked to agree that the tokens become usable at once — that box is not ticked for you, and ticking it is what makes them spendable immediately instead of after fourteen days. Once you spend some, the work they bought has been done, and the law that gives you the fourteen days is the same law that says a service already performed at your request is not withdrawn from.

If you would rather keep the full fourteen days, leave the box unticked and the tokens arrive when it expires.

Work that finished but disappointed

A set that came out badly — a poor cut around the edges, a background that does not suit the product — has still cost us the machine time, so it is not refunded as a matter of course. Write to us with the set and we will look. If the machine did something it should not have, we will put the tokens back.

We would rather do that than argue. But we say plainly that it is a judgement and not an automatic right, because promising an automatic right and then refusing one would be worse.

This does not touch your rights as a consumer if the service was not what it was described as. Those stand whatever this page says.

Tokens you bought and did not use

Tokens do not expire, so there is no deadline to lose them by. Outside the fourteen days above they are not exchanged back into money.

If that is a problem for you, buy the smallest package (€10) or type a smaller amount — anything from €5 works. We would rather you bought too little twice than too much once.

The free product

The 1 free product given when an account is created is a sample. If it fails, the tokens come back like any others and you may try again. It is not exchangeable for money and it is given once per account.

If we close your account

If we close it because you broke the content policy or attacked the service, unspent tokens are not refunded. If we close it for a reason that turns out to be our mistake, they are — in money, not in tokens.

Charges you did not make

Nothing on this site charges anything yet, so a charge claiming to be from us is not from us. Tell your bank, and tell us.

How a refund reaches you

To the card or account it came from, in the currency it was paid in. We cannot send it anywhere else — that is the payment provider's rule and it is a good one, because it is what stops somebody else's refund reaching a stranger.